Seeking feedback on a new product or service? Want insight on customer opinions about your brand? Or maybe you’re looking to learn more about why a customer canceled their subscription or left your website?
Of course! We all want to know what our customers are thinking. About us, our brand, our industry, their wants, their needs, their problems, etc. Any customer-centric company should be open to conducting research and receiving feedback from their customers. There are many ways to conduct research or encourage your customers to give you feedback. We here at 360 Media Direct are advocates of the classic simple survey.
Since 2016, companies have relied on RewardBee - our turnkey survey & rewards platform - to collect valuable customer feedback. Why RewardBee? In addition to a team of worker-bees (couldn't resist!) who love to build and dig into data, RewardBee instantly rewards respondents with points to redeem for a bevy of meaningful products and discounts. Users can discover a new hobby, a new favorite read, or a new useful product or service with the rewards they earn from our catalog.
With over 4 million engaged respondents (and counting), crafting surveys is the name of our game. We put together some key points to consider when writing a survey, so you can maximize response rates and collect the most meaningful feedback possible.
Oh, and your customers just might have some fun while sharing their insights!
Interested in partnering with RewardBee to launch an upcoming survey campaign? It's a great way to increase survey responses and reward your customers at the same time. Our team would love to help you. Give us a shout at partner@360mediadirect.com and we’ll work together to help your company build the buzz you are seeking.